Privacy Policy

Our Privacy Policy


Using our Website

Humphrey & Stretton plc do not hold any information of you when using our website. Our Contact Us form does not store any of your details, this is sent via email to one of the Humphrey & Stretton team where a member of staff can assist with your query. Any information given using our contact us form will be used to assist you with your query and may be securely stored during and after completion of your query for quality assurance purposes.

How we use your data

What we class as Personal Information – Humphrey & Stretton plc determine Personal Information as an individuals Name, Number, Email Address (directly addressed to an individual), Personal Address and any information directly indentifiable to an individual.

What we class as Business Information – Humphrey & Stretton plc determine Business Information as a company name, number, website, generic email addresses, company addresses, any other addresses that the company has (or had) an interest and any information reasonably indentifiable to a company.

All Personal Information obtained will be treated confidentially and in line with General Data Protection Regulations (GDPR) or where described otherwise in this Privacy Policy. All Information obtained in all processes are stored and disposed of securely.

Personal Informaion is necessary throughout our processes and may be shared with relevant parties for operational reasons. Personal Information on Production Schedules & Delivery Notes may be shared with the likes of haulage companies, site staff and Humphrey & Stretton’s relevant customer & suppliers.

Humphrey & Stretton plc insure all credit accounts. Therefore, are required to follow strict guidelines and restrictions imposed by our insurers. We are required to share Business Information including trading history with Humphrey & Stretton plc with our insurers including any invoices made to our customer and payments made from or on behalf of a customer for them base any future decision on to the wider market.

Payments made by a customer by card are done so on a Humphrey & Stretton subsidiary’s card machine. Receipts are retained by both Humphrey & Stretton and our subsidiary until the July after 7 years from date of related invoices and payments.

Photos taken by Humphrey & Stretton plc staff may be used for any reason including marketing. If a Humphrey & Stretton photo contains Peronsal Information or Business Information permission to disclose will be requested prior to use. Where photos are received from another party containing our product we will obtain permission from the sender for use of these photos for any reason including marketing.

Peronsal Information is stored on our secure systems to ease future communications for use by Humphrey & Stretton staff.

In the interest of security and safety management CCTV is recorded at our office and factory (Stretton House, Pindar Road, Hoddesdon, Hertfordshire, EN11 0EU) and stored on a secure DVR. Recordings are made based on motion leading it difficult to determine how long they will remain saved for but we anticipate recordings to be stored for 6 weeks. Recordings are acccessable by Humphrey & Stretton directors and managers.

Where required in negotiation Business Information of a supplier may be shared with another supplier to obtain best quality material at the best price.

Invoices and all supporting documents are stored securely and in line with accounting standards.

Where required Humphrey & Stretton plc will surrender all information to authorities when requested or if criminal activity is suspected.

We hold insurance certificates for our contractors and suppliers in the event of an issue unresolvable through direct means. Certificates or other insurance documents are held in our secure systems accessible by Humphrey & Stretton Directors, Managers, Accounts Department and Buying & Admin. Documents will remain on file until receipt of renewal policy documentation unless required for an active, or anticipated, insurance case. In the event, or anticipation, of a claim Business Information and Personal Information will be shared with our insurers or body acting on our behalf to resolve our dispute.

Bank details are stored securely and accessible by Directors and Accounts staff.

Where relevant all information obtained by Humphrey & Stretton plc may be shared with company subsidiaries for operational purposes.


Please speak to your line manager to for a copy of our GDPR policy for employees.


If you wish to know more please get in touch

Our Terms & Conditions can be found here.